Reset an Advocate's Password

When an advocate can’t log in, an Org Admin can generate a temporary password for them. The password is shown only once, and the advocate must change it after they log in.

Note

Set Temp Password is available for staff accounts only — it doesn’t appear for clients.

Generate a temporary password

1. Open Users from the left side menu.
2. Set the Role filter to Coach. (This helps narrow the list, but isn’t strictly necessary.)
3. Find the advocate in the list, open the ⋮ (kebab) menu at the right end of their row, and select Set Temp Password.
4. In the confirmation dialog, select Generate Password.
5. The temporary password is displayed only once — select Copy to copy it before closing the dialog.

Share it directly

Share the temporary password with the advocate directly — by phone or in person. Don’t send it by email or text.

What the advocate does next

1. They log in with the temporary password.
2. They must then set a new password in their profile: open User Settings, go to the Password tab, enter the temporary password as the current password, choose a new one, and select Save.